Work with me
Build a business that works for you
Running your own business should give you freedom, not leave you feeling overwhelmed, overworked and constantly chasing the next client.
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Yet for many therapists and treatment-based business owners, the reality can feel very different.
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You might feel like you're doing everything you should be doing, but you're still not getting the results you want.
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Maybe you're struggling to attract the right clients, unsure about your pricing, overwhelmed by marketing or constantly juggling the demands of running a business alongside life and family.
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You're brilliant at what you do.
But the business side feels harder than it should.
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That’s where I come in.
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Through one-to-one coaching and mentoring, I help solo therapists and treatment-based business owners bring clarity, structure and strategy into their businesses so they can attract the right clients, increase income and build a business that truly works for them.
Who I work with
I work with independent therapists and treatment-based business owners across the health, wellness and beauty industry who want to build stronger, more sustainable businesses.
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This is for you if:
• You feel stuck or unsure what your next step should be
• You're overwhelmed by the business side of things
• You want more consistent income and loyal clients
• You want support from someone who understands the industry
• You’re ready to take your business seriously and make real progress
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Whether you're launching a new service, growing your client base or restructuring your business, I help you create a clear plan and move forward with confidence.
Why work with me
I’m not just a business coach.
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I’m a practising therapist, former salon owner, an accredited coach and mentor with more than 15 years of industry experience.
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I’ve managed my own salon with a team, experienced the pressures of running a solo treatment business and rebuilt my own business from scratch after losing everything and relocating to a new county.
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That journey taught me the hard lessons of business, resilience and strategy.
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Now I use that experience to help other therapists avoid the same struggles and build businesses that support the life they actually want.
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My role is to challenge you, support you, guide you and keep you accountable so you can move forward with clarity and confidence.
What we work on together
Strategy
Creating a clear direction for your business and identifying the steps needed to get there.
Marketing
Clarifying your message, improving visibility and attracting the right clients.
Client Experience
Strengthening your client journey so clients return, rebook and recommend you.
Financial Clarity
Understanding your numbers, pricing and profitability.
Ways to work with me
Progress Partnership
3 months – £300
6 months – £600
Ongoing monthly support to maintain momentum and continue implementing improvements in your business.
Client Journey Experience Audit
AKA the Mystery Shopper
See Your Business Through Your Client’s Eyes
Are you stuck working all the hours your salon is open?
Do you worry about what happens when you're not there?
Would you love to leave knowing your salon was in safe hands and standards are being maintained?
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As a former salon owner, I know the worry that comes with stepping away from your business.
You train your team, create your processes and hope everything runs smoothly when you're not there.
Then you return to find things slipping. Retail is down. Rebookings have dropped. Standards are not quite where they should be.
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Enter your Mystery Shopper.
Think of me as the Alex Polizzi of salons. I experience your business exactly as a client would and assess every stage of the journey with a professional eye.
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How does it work?
I explore the entire process from booking through to follow-up:
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Discovery
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Booking
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Pre-appointment experience
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Arrival and first impression
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Consultation
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Treatment experience
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Retail and recommendations
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Checkout and rebooking
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Post-visit follow up
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Following the visit, you will receive a detailed report evaluating every stage of the client journey. It highlights strengths, identifies missed opportunities and provides clear recommendations to help strengthen standards, improve client experience and increase retention and revenue.
Client Journey Experience Audit &
Implementation Packages
Following your audit, you can choose the level of support that best suits your business. Many businesses begin with the audit before moving into deeper implementation support.
Client Journey Experience Audit
£395 + cost of treatment
A full mystery client visit and professional evaluation of your client journey from booking through to follow-up.
Includes:
• Mystery client visit
• Full client journey assessment
• Detailed audit report
• Identification of gaps and missed opportunities
• Clear recommendations for improvement
Client Journey Optimisation
3 months – £1,800
6 months – £3,200
Implementation support for salon owners who want to strengthen their systems and standards following the audit.
Includes:
• Mystery client visit
• Full audit report
• Strategic implementation sessions
• Integration of the Sustainable Growth Framework
• Support implementing improvements with the business owner
Business Transformation Partnership
£ POA
Deep consultancy support designed to elevate standards across your entire business and team.
Includes:
• Mystery client visit
• Strategic business review
• Implementation support with the owner
• Follow-up mystery visit
• On-site team training
• Full business consultancy
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Commitment:
6 – 12 months
Mystery Shopper FAQ's
What exactly is a mystery shopper visit?
A mystery shopper visit allows me to experience your business exactly as a client would. I move through your entire client journey from booking through to follow-up, observing and assessing each stage. After the visit you receive a detailed report highlighting strengths, opportunities for improvement and practical recommendations.
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Will my team know you are the mystery shopper?
No. The visit is carried out exactly like a normal client appointment so that the experience reflects what your clients genuinely receive day to day.
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Is this about catching my team out?
Not at all. The aim is to evaluate systems, standards and the overall client experience, not to criticise individuals. The insights gained help you identify where training, processes or communication may need strengthening.
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Who chooses the treatment or therapist?
That is completely up to you. If there is a particular treatment, therapist or part of the client journey you would like assessed, you can specify this in advance. Alternatively, I can choose the treatment in the same way a typical client would, selecting from your treatment menu and booking system to experience the journey as naturally as possible.
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What businesses is this suitable for?
This service is ideal for salons, spas, clinics and wellness businesses that want to maintain high service standards, improve the client journey and identify opportunities to increase client retention and revenue.
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Will my staff find out about the report?
The report is shared directly with the business owner or manager. You can then decide how you would like to use the information with your team.
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How long does the process take?
The visit takes place as a normal appointment. Your report is usually delivered within a few days once the full journey has been completed, including any follow-up communication from the business.
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Can you visit more than once?
Yes. Some businesses choose to schedule mystery visits periodically to monitor standards, track improvements and ensure consistency across the client journey.
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What if my business performs really well?
That is great news. The report will highlight what you are doing well so you can reinforce those strengths and maintain your standards as your business grows.
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Why would I want a mystery shopper in my business?
Because it is almost impossible to see your own business the way a client does. A mystery visit gives you an honest, independent view of the experience you are delivering and highlights opportunities you may never see from the inside.